Frequently Asked Questions¶

Billing & Pricing FAQs¶

What payment methods does Oblivus accept?

Oblivus accepts multiple payment methods:

Card Payments: Credit and debit cards for both personal and business accounts
Oblivus Pay: Our integrated payment system
Wire Transfers: Bank transfers for larger amounts (business accounts)
Auto Top-Up: Automated card payments when balance drops below threshold

All payments are processed securely, and we don't store your critical payment data.

How does the Auto Top-Up feature work?

Auto Top-Up automatically charges your linked card when your account balance drops below a specified threshold:

Configurable Triggers: Set your low balance threshold (minimum $10)
Automatic Charging: System automatically charges your card when balance is low
Multiple Cards: If you have multiple cards, we'll try each until one succeeds
Email Notifications: You'll receive confirmation emails for successful/failed charges
Pay-As-You-Go: Acts like a postpaid model while maintaining prepaid security

To enable Auto Top-Up, first add balance using a card to register it with your billing profile.

What are the current GPU pricing rates?

Our latest on-demand GPU pricing (as of December 2024):

SKY H200 SXM5 141GB: $3.42/hour
SKY H100 SXM5 80GB: $2/hour
H100 80GB NVLINK: $2.08/hour
H100 80GB PCIE: $1.98/hour
A100 80GB PCIE: $1.47/hour
L40: $1.05/hour
RTX 5090 32GB: $0.9/hour
RTX 4090: $0.64/hour
RTX A6000: $0.55/hour
RTX PRO6000 SE: $2/hour

Reservation pricing offers additional discounts. Visit our pricing calculator for detailed quotes.

What's the difference between personal and business accounts?

Both account types now have unified pricing, but business accounts offer additional benefits:

Priority Support: High priority tickets with 8-hour response guarantee
Enhanced Payment Options: All payment methods including wire transfers
Auto Top-Up Access: Full automation features
Dedicated Support: business@oblivus.com for specialized assistance
Volume Discounts: Better rates for high-volume usage

Personal accounts are perfect for individual developers and small projects.

How is billing calculated for GPU instances?

Billing is calculated per minute for active instances:

On-Demand: Pay-per-use pricing with no commitments
Reservations: Discounted rates for longer commitments
Real-time Deduction: Balance is deducted every minute while instance is running
No Hidden Fees: Transparent pricing with no setup or termination fees
Storage Included: Base storage included in instance pricing

Billing stops immediately when you terminate an instance.

Technical Support FAQs¶

Which GPU models are available on Oblivus?

Oblivus offers a comprehensive range of GPU models:

High-Performance: H100 80GB (NVLINK & PCIE), H200 141GB SXM5
AI/ML Optimized: A100 80GB (NVLINK & PCIE)
Professional: L40, RTX A6000, RTX A5000, RTX A4000
Gaming/Development: RTX 5090 32GB, RTX 4090, RTX PRO6000-SE

Check our live GPU stock page for real-time availability across over 18,000 GPUs in 9 data centers.

What data centers and regions does Oblivus support?

Oblivus operates in multiple strategic locations:

MON1: Montreal, Canada
OSL1: Oslo, Norway
TXS1: Texas, USA
New Tier-4 Centers: Boston and Dallas (single-tenant architecture)

Our new Tier-4 data centers offer 99.995% uptime guarantee with bare metal performance and 3200Gbps InfiniBand networking.

How do I create a support ticket?

Creating support tickets is easy through your console:

Access: Go to Support → Create Ticket in your dashboard
Departments: Technical Support, Sales Support, or Account Support
Priority Levels: Low, Medium, High (High priority for business accounts only)
Business Accounts: Get 8-hour response guarantee on High priority tickets
Direct Email: support@oblivus.com for general inquiries

Include detailed information about your issue for faster resolution.

What operating systems are supported?

Oblivus supports multiple operating systems optimized for different use cases:

Ubuntu: Various versions including 24.04 LTS with CUDA support
Windows: Windows Server editions
Specialized Images: Pre-configured for specific GPU models (RTX 5090, RTX PRO6000-SE)
Custom Images: Upload and manage your own OS images
CUDA Ready: Pre-installed CUDA drivers for immediate GPU development

All images are optimized for cloud deployment with Oblivus-specific configurations.

How do I connect to my GPU instance?

Multiple connection methods are available:

SSH: Secure shell access for Linux instances
RDP: Remote desktop for Windows instances
VNC: Browser-based console access
Direct IP: Each instance gets a dedicated public IP
Custom DNS: Access via instanceID.oblivus.net

Connection credentials are provided in your dashboard after instance deployment.

What storage options are available?

Oblivus offers flexible storage solutions:

Local NVMe: High-performance local storage (up to 51.2TB)
Network Storage: Scalable network-attached storage
Additional Disks: Attach multiple disks to instances
Backup Options: Image creation and management
Cross-Region: Clone images between data centers

Storage is billed separately and can be managed independently of instances.

Account Management FAQs¶

How do I create an Oblivus account?

Getting started with Oblivus is simple:

Registration: Sign up at console.oblivus.com with your email
Email Verification: Confirm your email address
Billing Profile: Create your billing profile and add initial balance
Account Type: Choose between personal or business account
Payment Method: Add your preferred payment method

You can start deploying instances immediately after account setup and balance addition.

What is a billing profile and how does it work?

Billing profiles manage your account's financial aspects:

Balance Management: Prepaid model with real-time balance tracking
Multiple Profiles: Separate billing for different projects or teams
Organization Support: Share billing profiles with team members
Usage Tracking: Detailed usage reports and cost breakdowns
Auto Top-Up: Automated balance management

Each billing profile operates independently with its own balance and payment methods.

How do I manage team members and organizations?

Oblivus supports collaborative team management:

Organization Creation: Set up organizations for team collaboration
Member Invitations: Invite team members via email
Role Management: Assign different permission levels
Billing Access: Control who can manage billing and payments
Resource Sharing: Share instances and resources across team

Organization owners have full control, while members have limited access based on assigned roles.

How do I upgrade to a business account?

Upgrading to a business account provides additional benefits:

Application Process: Apply through console.oblivus.com/business/
Requirements: Typically for users spending $1000+ per month
Benefits: Priority support, enhanced payment options, dedicated assistance
Approval: Applications are reviewed and approved by our team
Same Pricing: Unified pricing structure for all account types

Business accounts are ideal for enterprises and high-volume users.

How do I reset my password or recover my account?

Account recovery options are available:

Password Reset: Use "Forgot Password" link on login page
Email Recovery: Password reset links sent to registered email
Support Assistance: Contact support@oblivus.com for account issues
Security Verification: Additional verification may be required
Account Protection: Multi-factor authentication recommended

Always use the email address associated with your account for recovery requests.

Can I have multiple billing profiles?

Yes, multiple billing profiles offer flexibility:

Project Separation: Different profiles for different projects
Team Management: Separate billing for different teams
Budget Control: Individual budgets and spending limits
Payment Methods: Different payment methods per profile
Usage Tracking: Separate reporting and analytics

Switch between billing profiles easily in your dashboard to manage different workloads.

GPU Instance Management FAQs¶

How do I deploy a new GPU instance?

Deploying a GPU instance is straightforward:

Choose Instance Type: Select GPU instance
Select GPU Model: Pick H100, A100, RTX series, etc.
Pick Location: Choose from MON1, OSL1, TXS1 data centers
Configure Resources: Set CPU, RAM, and storage requirements
Select OS: Choose your preferred operating system
Deploy: Instance typically deploys in 2-5 minutes

You'll receive connection details and IP address once deployment completes.

What's the difference between on-demand and reserved instances?

Choose the pricing model that fits your needs:

On-Demand: Pay-per-use with no commitments, highest flexibility
Reserved: Commit to longer terms for significant discounts
Cost Savings: Reservations can save up to 50% compared to on-demand
Use Cases: On-demand for testing, reserved for production workloads
Contract Terms: Various reservation periods available

Contact our sales team for custom reservation pricing and terms.

How do I manage and monitor my instances?

Complete instance management through your dashboard:

Real-time Monitoring: CPU, GPU, memory, and network usage
Instance Control: Start, stop, restart, and terminate instances
Configuration Changes: Modify instance specs on-the-fly
Console Access: Browser-based SSH and VNC console
Usage Analytics: Detailed usage reports and billing breakdowns
Alerts: Set up notifications for resource thresholds

All management functions are available 24/7 through your web dashboard.

Can I scale my GPU instances?

Oblivus offers flexible scaling options:

Vertical Scaling: Change CPU, RAM, and storage while running
GPU Upgrades: Upgrade to different GPU models
Horizontal Scaling: Deploy multiple instances as needed
API Integration: API integration for automated scaling
Cluster Deployment: Multi-GPU cluster configurations

Most scaling operations can be performed without downtime.

How do I create and manage custom images?

Custom image management features:

Image Creation: Create snapshots of configured instances
Cross-Region Sync: Replicate images between data centers
Version Control: Maintain multiple image versions
Team Sharing: Share images within organizations
Template Deployment: Deploy new instances from custom images

Custom images help standardize deployments and reduce setup time.

What happens if my instance fails or becomes unresponsive?

Oblivus provides robust reliability features:

High Availability: 99.995% uptime SLA in Tier-4 data centers
Automatic Monitoring: 24/7 infrastructure monitoring
Rapid Response: Immediate notification of any issues
Technical Support: Expert support team available
Instance Recovery: Automatic recovery procedures
Data Protection: Regular backup recommendations

Business accounts get priority support with guaranteed response times.

Last updated 2 weeks ago